Frequently asked questions
Straight answers about appointments, payments, treatments and how to find us. If something's not here, message us.
Appointments & policies
How do I book an appointment?
Three ways: WhatsApp at (786) 608-3111 (the fastest), online booking through Vagaro, or calling (850) 988-3111. We confirm your date and answer any questions before your visit.
What is the cancellation policy?
You can cancel or reschedule at no cost with at least 48 hours' notice. Within 48 hours of the appointment, the deposit is non-refundable.
Can I reschedule my appointment?
Yes. Message us on WhatsApp with at least 48 hours' notice and we'll move your appointment to the next available date, keeping your deposit.
What are your hours?
Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 10:00 AM to 4:00 PM. Closed on Sundays.
Payments & financing
What payment methods do you accept?
Cash, debit, Visa, Mastercard, Discover and American Express cards, Zelle and Apple Cash. Paying by card carries a 2.75% surcharge.
Do you offer financing?
Yes. We work with CareCredit, Cherry, Afterpay and Affirm: payment plans that let you split the cost of your treatment. Afterpay carries a 6.5% surcharge. We can help you apply during your visit or over WhatsApp.
Treatments
Who performs the treatments?
Maryge Olaves, an advanced practice nurse (APRN) with 8 years of experience in aesthetics, master injector and PMU artist, designs and supervises every MOSS protocol. She performs some services herself and entrusts others to her team, personally trained by her in the house technique. At your evaluation you'll know who will perform yours.
Do the treatments hurt?
Most are described as mild discomfort, and topical anesthetics are used when appropriate. Sensitivity varies from person to person; at your evaluation we tell you what to expect in your case.
How long do results last?
It depends on the treatment and on each person: none are permanent and results vary. At your evaluation you get a realistic estimate and the suggested maintenance plan.
Do you offer laser hair removal? How many sessions do I need?
Yes, by area and with a menu for women and men: from the upper lip or underarms to full legs or full body. The number of sessions varies by area and by person; ideally, one session a month. The laser consultation has no cost, and that's where we give you the plan and the price for your areas.
Do you also treat men?
Yes. We treat men in every service: laser hair removal, botulinum toxin, facials, IV therapy and more, with discreet, professional care.
What aftercare do I need?
Each treatment has its own instructions, and you take them home in writing. If any questions come up afterwards, message us on WhatsApp and we'll guide you. To know whether a treatment is right for you, we always start with an evaluation.
Location
Where are you located?
At 8180 NW 36th St, Suite 215, Doral, FL 33166, second floor. With free parking in the building.
Is there parking?
Yes, free in the same building. No need to look for street parking.
Languages
Do you serve clients in English and Spanish?
Yes. Our whole team serves you in English and Spanish: at the spa, by phone and on WhatsApp.
Didn't find your answer?
Message us and we'll reply personally, in your language.